My wife took her car here for a tire issue, they replaced the tire and failed to balance the new one. In addition, they pulled the other 3 tires to "balance" them, and did not balance any of them. They in fact removed the weights from them and put them back on the car. I wanted to give them another chance (as I had been going there for 2 years for service), and not only did they refuse to rotate my tires (saying they didn't need it), but also failed to patch 3 of the tires for punctures. Now I have a truck with 10k miles on it and had to replace 2 tires due to the fact they were cupping so badly. 4 new tires for her and 2 for me because of this. You cost our family a lot of money due to your lack of attention to the details. When confronted, Bruce didn't deny the screw up, apologized but failed to offer to make it right! Shame on you guys and shame on me for taking our cars there after their initial screw ups!